• Field Service Engineer

    Job Locations US-MA-Beverly
    Job ID
    # of Openings
  • Overview

    We design and build innovative robotic systems and laboratory devices used by pharmaceutical and biotech companies and academic research laboratories. Our work helps scientists accelerate drug discovery, high throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science and molecular diagnostics with highly flexible, expandable and modular integrated systems, bench-top devices and consumables that are easily configured (and reconfigured) to create research environments conducive to achieving breakthrough results.


    We are looking for a Field Service Engineer that specializes in Liquid Handlers and Fluidic Instrumentation to support our product Prime!


    What is Prime?

    Prime is not just a liquid handler, but rather a fully integrated system that brings together liquid handling automation, labware movement and storage, as well as device and informatics integration in a compact, mobile platform

    Prime's novel vertical orientation with high-capacity native labware storage and built in collaborative robot produces industry-leading speeds, walk-away time and versatility, all in an ultra-compact footprint designed to save your precious lab space.  Add intuitive graphically-driven software, dockability/mobility and design for integration and you have a true next-generation approach to automated liquid handling.


    As a Field Service Engineer, you’re responsible for commissioning and calibrating laboratory automation devices to meet internal and customer specifications, with a focus on supporting Prime.  Prime is HighRes’s newly released automated liquid handler and will be your primary focus.  You will also be expected to gain comfort servicing HighRes’s laboratory automation systems.  As a qualified candidate, you’ll have mechanical debugging skills, knowledge of machine components, and a basic understanding of liquid handling software. Experience servicing and performing QC on automated liquid handlers is required.  You’ll work closely with software and electrical engineers to commission, perform QC and trouble shoot instrumentation in the field. This position will involve travel to customer sites when needed.


    Position Responsibilities:

    • Commission, service, calibrate and QC laboratory automation devices and/or robotics, primarily focused on automated liquid handlers.
    • Perform preventative maintenance and performance qualification visits for our currently installed liquid handers.
    • Debug mechanical, electrical and software related issues.
    • Teach robotic platforms and configure systems at customer sites.
    • Work closely with electrical/mechanical engineers, firmware development and R&D/Manufacturing team.
    • Troubleshoot, resolve and enhance software and system configuration.
    • Troubleshooting and updating our system databases and software.


    • BS in Mechanical Engineering or Electrical Engineering a plus.  Relevant experience considered in lieu of degree.
    • Experience commissioning and performing QC on automated liquid handlers for appropriate customer specs.
    • Experience performing preventative maintenance and performance qualification for automated liquid handlers.
    • Basic hand tool experience is required.
    • High attention to detail and root cause problem resolution.
    • Excellent problem solving and troubleshooting skills, required to overcome unforeseen challenges quickly and effectively.
    • Working knowledge of liquid handling software programs is required.
    • Computer communications (TCP/IP, RS232) desirable but not a requirement.
    • Relational databases and previous automation experience desirable but not a requirement.

    Travel up to 70% 


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed