We love automation. We design and build innovative robotic systems and laboratory devices used by pharmaceutical and biotech companies and academic research laboratories. HighRes Biosolutions helps scientists accelerate drug discovery, high throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science and molecular diagnostics with highly flexible, expandable and modular integrated systems, bench-top devices and consumables that are easily configured (and reconfigured) to create research environments conducive to achieving breakthrough results.
The Customer Support Engineer will work in our Beverly headquarters to primarily support our US customers and global customers as needed. The ideal candidate will be a very good communicator and troubleshooter. The position is educational, demanding, and very rewarding, with chance for progression as part of a successful and growing after sales division.