• Automation Commissioning and Application Engineer, Greater China

    Job Locations CN-31
    Job ID
    2018-1251
    # of Openings
    1
    Category
    Project/Program Management
  • Overview

    We love automation. We design and build innovative robotic systems and laboratory devices used by pharmaceutical and biotech companies and academic research laboratories. HighRes Biosolutions helps scientists accelerate drug discovery, high throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science and molecular diagnostics with highly flexible, expandable and modular integrated systems, bench-top devices and consumables that are easily configured (and reconfigured) to create research environments conducive to achieving breakthrough results

     

    We are building a team in China to support our growth and provide the best service to our customers. We are looking at highly motivated customer focused individuals to join our team. As part of our team you will also receive extensive training, to learn new skills or complete your existing experience to match our company standards.

     

    Travel up to 50% across China (mostly in Shanghai area). Domestic and international travel, passport required

      

    If you are interested, please contacted: s.lin@altios.com

    Responsibilities

    Responsible for commissioning and application support, interfacing with clients for requirements, testing and training as well as pre and post-sales support

    • Sales support in the presales phase
    • On-site support during the roll out phase of new systems
    • Perform internal and external trainings
    • Issue resolution both via back office support (telephone, email, remote connection) and customer site visits within defined service level agreements.
    • Clear, concise and accurate updates of the customer support management system for issue handling and customer communication.
    • Hands on teaching of robotic arms on systems
    • Customizing/optimizing software for integrating laboratory automation devices
    • Configuring relational databases for scheduling software
    • Setting up and debugging small scale computer system networks
    • Participate in Factory and Site Acceptance testing to ensure safety and accurate performance both at HighRes and on customer's sites.
    • Post sales application and system support.

    Qualifications

    • Native Chinese with good English communication skills.
    • BS s in Bio-informatics, Bioengineering, Chemistry, Genomics or similar with proven previous hands on experience with programming and working with automation systems.
    • Basic understanding of networking concepts (TCP/IP, RS232), relational databases or programming knowledge is a plus.
    • Excellent problem-solving skills and the ability to overcome unforeseen challenges quickly and effectively
    • Team player with outstanding communication skills and the ability to work well with customers under pressure
    • Experience in lab automation projects.
    • Previous experience in a similar position is considered as a plus

    We’ll provide you with the training you’ll need to be successful in this role.

     

    REMINDER: If you are interested, please contacted: hr@altios.cn

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